Manage your relationships with stakeholder information management software
Across industries, teams rely on Jambo for secure and fast stakeholder information management. Jambo is designed to be easy to use, making it simple for everyone to log, manage, and report on all their stakeholder information.
What Jambo does
Build a full history of stakeholder information
You need a secure and reliable stakeholder information database.
- Create a profile for every stakeholder or organization you're engaging with.
- Every time you add a record of communication, an issue, or a commitment and associate it with a contact, it auto-links to their profile.
- Search the entire history of engagement with every stakeholder and always be prepared before a meeting!
A stakeholder information platform that helps reduce risk
Log and track issues and commitments to ensure nothing slips through the cracks.
- Assign tasks to ensure stakeholder issues and commitments are actioned.
- Control roles and permissions for each Jambo user.
- These individual user permissions help ensure everyone (even contractors) can use Jambo to meet their specific needs while protecting your sensitive stakeholder data.
Report on stakeholder information in seconds
With all your stakeholder information in one location, you can use the data you need when you need it.
- Create summarized or detailed stakeholder information reports with just a few clicks.
- Create reports illustrating your organization's entire history of engagement with a single stakeholder or a whole community (or organization).
- Customizable grid views allow you to search your data and answer requests for information quickly.
Jambo features
Features for staying on top of stakeholder information and activities
Stakeholder profiles
Keep up-to-date profiles for all individual contacts, organizations and communities in one secure location.
Manage locations as contacts by creating profiles for them, so you can track engagement history for a place rather than a person.
Store information such as contact details, interests, concerns, sentiment, opt-in status, and interaction history.
Add profile pictures for all contacts.
Communication records
Communication records are also known as engagements, interactions or activities. Add records for each communication, engagement, consultation, activity, or interaction with your contacts (individuals, organizations, communities, or locations).
Easily track the sentiment of each record using Jambo Sentiment.
You can quickly add emails as communication records using your unique Jambo project email address or our free Jambo for Outlook add-in.
Issue and feedback management
Log stakeholder issues or concerns and understand their priority and impact.
Follow issues through to resolution with an issues timeline.
Commitment tracking
Track commitments, mitigations, or promises made to stakeholders.
Set recurring commitments for those that need to be repeated at regular intervals.
Dashboards and analytics
Monitor the status of issues, tasks, and team progress using project dashboards.
Review project/data analytics to track performance and identify areas for improvement.
Customize your grid views to make them work better for you.
Tasks and reminders
Assign tasks to yourself or team members.
Set auto-reminders to ensure tasks are completed on time.
Tagging
Categorize and organize your information using tags - these can be specific keywords, themes, categories, concerns, or trends.
Simplify data search by adding key keywords as tags.
Reporting
Create report summaries or comprehensive reports in seconds (CSV and PDF).
Pre-built reports are available, or create your own using filters.
Calendar
A shared calendar view of all planned project communications, campaigns, commitments, and tasks. This helps teams be more proactive with their engagement planning, avoid scheduling conflicts, manage time efficiently, and strengthen stakeholder relationships.
Custom dashboards
Create customized project dashboards to fit your needs.
Add widgets as needed and change their size, position and order to create the perfect dashboard for yourself, your team, or your project.
Create and save new dashboards for different purposes, name them, set them as your project defaults, share them with other users, or delete them to stay organized.
Sentiment analysis
Capture and track stakeholder sentiment in every communication using a simple positive, neutral, or negative scale.
This helps you monitor engagement levels, identify potential issues, and improve planning.
Global view
With Jambo's Global View, you can view the engagement of individuals or organizations across all of your projects or programs and easily create reports.
Project view
Segment stakeholder data by project to make it easy for teams to review, record, and report on stakeholder information by initiative/project/program.
Centralized contact management
Easily share contacts across projects.
When a contact is updated in one project, those changes are automatically reflected across all other projects where that contact is shared. This ensures consistency and eliminates the need for manual updates.
Attach documents/evidence
Add attachments like contracts, PDFs, images, and videos to your records.
Easily include attachments in your reports (attachments are downloaded in an organized zipped folder structure).
Enterprise-grade security and compliance
Stakeholder information is sensitive. It includes the names, contact details, and recorded statements of community members, landowners, elected officials, and Indigenous representatives. Engagement teams in government and regulated sectors need a platform that meets baseline procurement-grade security standards. We understand this and work tirelessly to keep your information safe and secure with our security features and commitments.